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FAQs

General Mailing Services

Where do I find information on how to mail to my students?

Student mail is handled by The UPS Store on campus. For more information, please visit the Student Mail page.


What is my mail code?

To find your mail code, go to the mail codes section of this site.


How can I update/correct my mail code?

To make changes to Office Location, Mail Code, Title/Role or Department, please contact your departmental HR representative.


What is the address format for departments?

The address format for departments is the following:

Format:

Department
Recipient Name
P.O. Box Number*

Example:

FSUCard Center
Carry A Card
3064112


How can I request my mail to be held?

Contact FSU Postal Services:
Email postal@fsu.edu or call (850) 644-2794.


How do I forward mail?

Contact FSU Postal Services:
Email postal@fsu.edu or call (850) 644-2794.


Postal Tracking

What is Postal Tracking?

Postal Tracking is a service allowing the FSU community the track departmental packages received by FSU Postal. 


Postal Tracking Addressing

To receive an email notification, an item must be addressed to an individual. If an item is addressed to a department, no email notification is sent.


What happens if delivery of my mail is attempted, but I am unavailable?

FSU Postal Services will attempt to deliver at a later date and you will be notified via email of the attempted delivery. 


Can I track my freight deliveries?

The system is not currently set up to track freight deliveries.


How can I opt out of receiving postal tracking email notifications?

As a member of FSU’s email system, you cannot opt out of email notifications.


General Shipping Services (UPS)

Why use UPS over any other mailing service provider?

  • UPS customers can control shipping details
  • Enjoy reduced costs with a flexible management and shipping tool
  • Increases productivity among employees
  • Offers a low TCO (total cost of ownership)
  • Customized cost and retail rates
  • Automatic feature and rate updates

What information do I need to ship my package?

Recipient's address, your department budget number, fund account, and any perchase orders.


Who do I contact for general supplies?

Order supplies through stateofflorida@ups.com or call 800-877-1497. You must include FSU's inbound account number 372951, and give your full name and department as the ‘Ship To’ information.


Who do I contact for branded envelopes?

Contact Postal Services for all FSU-branded envelopes.
Email postal@fsu.edu or call (850) 644-2794.


What are International shipping dimensions?

International packages do not require metric conversions for dimension descriptions.


What address do I provide for shipping?

Provide your department's university address and the recipient's address. Enter correct physical/shipping address, based on list from campus facilities.


How do I reconcile our shipping invoices?

Search ‘Financial Journals’ for the associated journal entry with attachments. Search the attached Excel document using the last 9 (nine) digits of the Shipment Tracking Number as the Reference Number.


Can I use a Purchase Card (P-card) to pay for shipping?

Currently Purchase Cards are not being used. We are considering this as a future possibility.


Who do I contact if I have any service or technical issues?

Contact FSU Postal Services:
Email postal@fsu.edu or call (850) 644-2794.


Will discounted rates be available to the regional campus?

Yes.


How do I ship internationally?

Departments should be using UPS for foreign and domestic shipments. UPS delivers to all the same countries as FedEx except those countries deemed persona non gratis by the US State Department. FSU Postal Services can schedule on site international shipping training for those department needing training. They can contact us at postal@fsu.edu to schedule training.


iShip (UPS System)

What is iShip?

iShip is a cloud-based shipping platform.


How does iShip work?

iShip is a Web-based shipping solution allowing customers to centrally manage shipping activities using only a Web browser. Customers can download an easy-to-use browser interface that enables them to quickly prepare shipments, print shipping labels, and track their shipments.


Can I ship to a P.O. Box using iShip?

No, UPS/iShip will only deliver to a physical street address.


How do I create an iShip account?

To create an account, you may contact Postal Services.


What is required to use this service?

Your personal university e-mail address and your shipping address must originate within the United States. Your browser must also have the latest version of JavaScript and be set to accept cookies.


How do I register for an iShip User ID and Password?

Contact FSU Postal Services to create an account:
Email postal@fsu.edu or call (850) 644-2794.


How do I login into iShip?

Once your account is set up you will receive an email with a link to iShip.


How do I change my password, set application defaults, or view my account or carrier information?

Go to preferences on the right-hand side of the iShip Desktop Shipping Station and you will be able to change your password, set application defaults, or review your account and carrier information.


What is my account number?

iShip is not based on an individual account number. All participants will fall under the Postal Services' main account.


How do I select ground shipping?

You must select "other packaging" for ground shipping. You will not see a price option for ground shipping unless you have specifically selected it as your shipping method.


What do I do after "Get Rates"?

Either send a package or cancel.


What if I don't know my Purchase Order number?

Contact your department's budget manager.


How do I track my shipment?

Once logged in to iShip, click the ‘tracking’ tab in thw iShip desktop shipping station.


How do I sign up for training on the iShip system?

Contact FSU Postal Services to request additional information on training:
Email postal@fsu.edu or call (850) 644-2794.


What areas are required when filling out my iShip information?

All fields in blue are required fields.


What organization do I use when registering for iShip?

Scroll down and click ‘Postal and Receiving’.


What do I do if I am having problems with my budget information?

When entering budget information, do not use spaces, dashes or slashes. Also, when entering in your PO number you must include the three preceding zeros.


Contact US

Submit a Case: FSU Service Center
Student Mail: (850) 561-9180
Departmental Mail: (850) 644-2794
Fax: (850) 644-0604
Email: postal@fsu.edu
Hours: Monday - Friday, 8:00am - 5pm

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